Terms and Conditions

EASTERN MEDICAL CORPORATION (PVT) LTD is presented on this website as a Medical Equipment Importer and Healthcare Solutions Provider.

Verified website contact details are listed below. Company address and telephone details should remain subject to management confirmation before production publication.

These website Terms do not replace the specific terms contained in an accepted quotation, order confirmation, invoice, warranty, service agreement, maintenance agreement, software licence, implementation agreement, or other written contract.

Where there is a conflict between these website Terms and a specifically agreed written contract, the specifically agreed written contract should govern the relevant transaction, subject to applicable law.

Merely viewing the website, submitting a form, requesting a quotation, or sending an enquiry does not create a sales contract, software licence, implementation agreement, support obligation, or product reservation.

Website content is provided for general product, service, company, and EMC HMS consultation information.

Product listings are not live inventory, not a binding quotation, and not an offer capable of automatic acceptance. Images may be illustrative, and colours, appearance, accessories, configurations, and packaging may differ from the final supplied item.

Specifications may be updated by manufacturers, and availability, regulatory status, import status, pricing, delivery, installation, and warranty terms must be confirmed for the specific transaction.

EMC aims to take reasonable care with website information and to correct material errors when identified, but does not guarantee that every page is complete, current, or error-free at all times.

Visitors may use the website only for lawful personal, professional, procurement, or business purposes.

EMC may block or restrict abusive access where reasonably necessary to protect the website, users, or systems.

Website information is not medical advice, diagnosis, treatment guidance, professional training, manufacturer instruction, hospital procedure, or regulatory advice.

Some products are intended only for trained healthcare professionals. Some products may be subject to prescription, regulatory, installation, training, or authorised-use restrictions.

Intended users and permitted uses depend on the manufacturer's instructions, labelling, regulatory status, product documentation, and applicable law.

Customers are responsible for ensuring that products are selected, installed, operated, maintained, calibrated, inspected, serviced, and used by suitably authorised or trained persons where required.

Clinical decisions remain the responsibility of qualified healthcare professionals and authorised healthcare organisations. EMC does not select treatment for patients through this website.

The availability, importation, distribution, sale, installation, and use of medical devices may be subject to applicable registration, licensing, regulatory, customs, manufacturer, and professional-use requirements.

A website listing does not confirm current regulatory registration, immediate import approval, current stock, or availability in every configuration.

Availability must be confirmed for the specific product and transaction. EMC may decline a request that cannot lawfully or appropriately be fulfilled.

This website does not publish product registration numbers, use the NMRA logo, or describe EMC as NMRA approved. Any such claim requires verified evidence and legal review.

Product information is based on available manufacturer, supplier, or technical material. Manufacturers may revise models and specifications.

Images may show optional accessories, and accessories may be sold separately. Final specifications should be confirmed in the quotation, technical schedule, product documentation, or order confirmation.

Customers must review product suitability before acceptance. Equivalent or alternative products may be proposed with customer approval.

Products may be discontinued, unavailable, or subject to supplier, import, regulatory, or logistics constraints. Website categories are not live stock records.

Submitting a quotation form is a request for information. It does not place an order, reserve stock, guarantee supply, create a contract, fix a price, or guarantee a delivery date.

EMC may request further technical or commercial information before issuing a quotation.

A formal quotation may include product description, specification, quantity, price, currency, taxes and duties where applicable, delivery charges, estimated lead time, payment terms, warranty terms, exclusions, validity period, and any special conditions.

A quotation becomes binding only if accepted in the manner stated in the quotation or otherwise agreed in writing, subject to applicable law.

Prices displayed or discussed on the website, if any, are not live prices and must be confirmed in writing.

Final pricing may depend on supplier costs, currency, taxes, duties, import charges, delivery, installation, service scope, accessories, and other applicable commercial conditions.

Unless a quotation states otherwise, prices, taxes, duties, and delivery charges are subject to confirmation for the specific transaction.

The public website does not provide ecommerce checkout, online order placement, shopping cart, product reservation, or online payment processing.

Orders, if any, must be handled through a separate quotation, purchase order, order confirmation, invoice, written agreement, or other approved commercial process.

EMC may decline, suspend, or cancel a request where supply is unavailable, information is incomplete, regulatory or import requirements cannot be met, payment or commercial terms are not agreed, or fulfilment would be inappropriate or unlawful.

Payment requirements, deposits, staged payments, credit terms, and dispatch conditions will be stated in the applicable quotation, invoice, order confirmation, or written agreement.

The website does not collect or process payment-card information.

Failure to meet agreed payment terms may result in delayed procurement, suspension, cancellation, additional permitted charges, or other action stated in the relevant agreement and permitted by law.

These Terms do not promise credit facilities or impose undocumented fees or interest.

Delivery and lead-time estimates are not guaranteed unless expressly agreed in writing. Delays can arise from customs, suppliers, import processes, weather, transport conditions, access restrictions, documentation, regulatory review, or other circumstances.

Delivery may involve third-party logistics providers. EMC will communicate known material delays where reasonably practical.

Responsibility for damage, loss, risk, insurance, and delivery acceptance depends on the quotation, delivery terms, applicable law, and agreed commercial arrangement.

Customers should inspect delivered items promptly and report visible damage or shortages using the applicable process.

Installation, commissioning, calibration, user orientation, and training are included only where stated in the quotation, proposal, service agreement, or written project scope.

Site readiness, electrical conditions, access, space, utilities, safety requirements, dependencies, and acceptance criteria must be stated in the quotation or project agreement where relevant.

Not every product includes free installation or training.

A public Service Request is only a request for assessment. Submitting it does not guarantee repair, diagnosis, parts availability, warranty coverage, response time, or service acceptance.

Service eligibility depends on equipment type, brand, model, age, condition, parts, skills, location, safety, contamination risk, and the applicable agreement.

EMC may need to inspect equipment before providing a quotation, diagnosis, or service recommendation. Estimates may change if additional defects are discovered.

Customers may be asked for service history, serial numbers, photographs, or technical details, but must not submit patient information, system credentials, passwords, or confidential system data.

Calibration is not described as accredited unless formal accreditation applies to the exact service.

Warranty availability depends on the product, manufacturer, supplier, quotation, and agreed commercial terms.

Warranty duration, coverage, process, exclusions, and remedies must be stated in the applicable quotation, invoice, warranty document, product documentation, or written agreement.

Warranty claims may require reasonable evidence, serial numbers, installation information, and manufacturer or supplier assessment.

Repair, replacement, credit, or another remedy depends on applicable terms and law.

Potential exclusions may include misuse, accidental damage, unauthorised modification, unauthorised repair, failure to follow instructions, incorrect installation by an unauthorised party, unsuitable power or environmental conditions, normal wear, consumables, contamination, failure to perform required maintenance, or use outside the intended purpose, where applicable and lawful.

Nothing in these Terms limits warranty or consumer rights that cannot lawfully be excluded.

Any applicable return, replacement, repair, refund, or other remedy process will be assessed according to the relevant product, agreed commercial terms, warranty conditions, and rights available under applicable law.

Requests may depend on product condition, product type, hygiene and contamination risks, customisation, special-import status, manufacturer terms, warranty, agreed commercial terms, nature of the defect, timing, and evidence.

Some products may be unsuitable for discretionary return after opening, installation, commissioning, use, contamination, customisation, or special import.

These Terms do not state that all sales are final, do not promise a refund in every case, and do not publish a universal fixed seven-day return rule.

Website EMC HMS information is general marketing and consultation information. Submitting an HMS enquiry does not purchase or license software, create an implementation agreement, guarantee deployment, establish a delivery date, create support obligations, or authorise access to a hospital system.

Any EMC HMS engagement requires separate written documents covering requirements, scope, configuration, hosting or on-premises deployment, implementation, data responsibilities, security responsibilities, user roles, training, acceptance testing, backups, updates, support, fees, licensing, warranty, liability, and termination.

EMC HMS is presented as a dedicated hospital-controlled deployment model. It is not advertised as public patient login, shared public SaaS, AI diagnosis, automated medical decisions, online payment, named customer use, regulatory certification, or production approval.

EMC HMS is an operational hospital-management solution and does not replace professional clinical judgement.

EMC HMS is not presented as diagnosing patients, recommending treatment, making autonomous medical decisions, replacing qualified clinicians, or guaranteeing clinical outcomes.

Hospitals remain responsible for clinical governance, user authorisation, data accuracy, lawful data entry, hospital policies, operational procedures, clinical decisions, and local configuration approval.

Visitors must not submit patient names, patient identifiers, medical records, laboratory results, diagnosis information, clinical images, passwords, access credentials, licence keys, private encryption keys, confidential hospital databases, or full payment-card information through public forms.

Submitting a form does not authorise EMC to receive unrestricted sensitive information. Visitors should provide only the minimum information necessary.

Personal information submitted through the website is handled according to the Privacy Policy and Cookie Policy.

Website career content does not guarantee vacancies, interviews, selection, or employment.

Submitting an enquiry does not guarantee interview or employment. EMC may contact applicants where relevant.

The website currently does not offer CV upload. Recruitment information submitted through the website will be handled according to the Privacy Policy.

Website content may be owned by EMC, licensed to EMC, supplied by manufacturers, or used with permission. EMC branding, original text, original layouts, and original graphics are protected where applicable.

Third-party trademarks and product names remain owned by their respective owners.

Visitors may view and print reasonable extracts for personal or internal procurement evaluation. Commercial reproduction, republication, modification, resale, or misleading use requires permission from the applicable rights holder.

Nothing in these Terms is intended to prevent lawful quotation, review, fair use, or other rights that may apply.

External links may be provided for convenience or supporting information. External websites operate independently, and EMC does not control their content, security, availability, or privacy practices.

A link does not necessarily mean endorsement. Visitors should review applicable third-party terms and privacy information.

EMC aims to keep the website reasonably available but does not guarantee uninterrupted or error-free access.

The website may be unavailable due to maintenance, updates, technical faults, hosting failures, network issues, security events, or circumstances beyond reasonable control.

EMC may modify or withdraw website features. Withdrawing a website feature does not automatically cancel an existing contract.

Visitors must not attempt unauthorised access, bypass security measures, test for vulnerabilities without written authorisation, submit malware, abuse forms, or interfere with website operation.

EMC uses security measures for the public website but does not guarantee that the website is completely secure.

These Terms do not disclose internal security configuration, API details, environment variables, Turnstile keys, logging arrangements, hosting architecture, or incident-response procedures.

To the extent permitted by applicable law, EMC is not responsible for indirect or unforeseeable loss arising solely from use of, or inability to use, the public website.

Website information should not be relied on as medical advice, final technical specification, binding product availability, binding quotation, or guaranteed delivery date.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability or right that cannot lawfully be excluded or limited.

Any transaction-specific liability clauses must be stated in the applicable written agreement and legally reviewed. These website Terms do not publish a blanket purchase-price liability cap.

Performance may be affected by events outside reasonable control, including natural disasters, severe weather, epidemics or public-health emergencies, war or civil disturbance, government restrictions, import or export restrictions, port or customs disruption, transport disruption, supplier failure, utility interruption, or telecommunications interruption.

This clause does not excuse obligations that cannot lawfully be excluded. Affected parties should communicate and mitigate the impact where reasonably practical.

Subject to legal review, these website Terms are governed by the laws of Sri Lanka.

Any jurisdiction clause must be reviewed by qualified Sri Lankan legal counsel before production publication. Transaction-specific agreements may contain their own dispute-resolution provisions.

If a provision is held unenforceable, the remaining provisions continue where legally possible.

Failure to enforce a provision immediately does not automatically waive it. Headings are for readability.

These website Terms do not create a partnership, agency, employment relationship, or joint venture.

EMC may update these website Terms to reflect changes to the website, services, operational practices, or applicable requirements.

Revised terms will be published on this page with an updated Last updated date. New terms apply prospectively from publication.

Previously accepted quotations, orders, warranties, services, or software agreements remain governed by their applicable agreed terms unless lawfully amended.

Questions about these website Terms may be sent to EASTERN MEDICAL CORPORATION (PVT) LTD at info@emcgroups.com or by telephone.

This website does not publish a separate legal department, complaints officer, dispute hotline, or legal representative.